Shipping Information
Order Fulfillment
Oldphoneworks and House of Telephones normally ship on Tuesdays and Fridays. Parts orders received before 9am on a Tuesday or Friday will generally go out the same day. Orders for complete telephones will generally take at least one week to process through our workshops, and they will then ship on the next available shipping day. Shipping rates specified are valid within the continental US and Canada.
Minimum Order
Oldphoneworks and House of Telephones has no minimum order level.
Payment terms
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All prices are quoted in US dollars.
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We accept cash, credit cards, Paypal and International Money Orders.
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We regret that we are unable to accept personal or business cheques.
Shipping: To United Kingdom
- We generally ship by Canada Post.
- Shipping times vary greatly.
- The base shipping rates specified covers shipment to the US and Canada. We will contact you for payment of the additional shipping charges required to complete your order.
- Once a product has been shipped we have no control over transit
times.
- We will not falsify invoices to allow for lower import charges.
To USA and Canada
- We will usually ship by Canada Post. For US shipments, packages are handed off by Canada Post to the USPS for delivery.
- Please note that shipments to the US need to clear customs and they generally take 8-10 business days to arrive from the time we ship.
- USPS does not generally update tracking information on shipments until AFTER the product has been delivered.
- Once a product has been shipped we have no control over transit times. The post office will not generally consider a package to be "lost" until it is overdue by at least 30 days.
- Even if delivery takes beyond delivery expectation set by the Post Office, you can rest assured that 99.9% of packages do eventually arrive.
- For packages that are lost (as determined by the Post Office), or damaged, we do offer full replacement value insurance on all shipments.
- If you require a faster shipping time, please contact us and we will provide information on expedited, added cost, alternatives.
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